Quality Control & Assessment of Services

To ensure that the very highest standards are maintained throughout the building and for residents care needs, Betsy Clara has a system of auditing that maintains a quality assurance. This is comprehensive and has been devised in accordance with the National Care Standards and Regulatory Inspection Body guidelines for self Monitoring.

In addition to the internal audits that are carried out, the Regional Manager for the company carries out a detailed report on the Home and its services, which is then sent to the Commission for Social Care and Inspection for the records.

Relatives are given Satisfaction Questionnaires which present the opportunity to comment on the service being provided.

Complaints Procedure

Should a relative or resident feel the need to make a complaint there is a Complaints Policy in use at Betsy Clara.

Any user of the service is welcome to address complaints directly to Betsy Clara's regulatory body who are also able to provide further information concerning the service that is offered. The address for this information is:-

CSCI
Maidstone Local Office
The Oast
Hermitage Court
Hermitage Lane Maidstone
Kent
ME16 9NT