Betsy Clara House is part of The Willow Community

Meet The Betsy Clara House Team

Providing Quality Care in Maidstone, Kent

Our team are dedicated to providing the highest standards of care at all times.

Claire is the Director of The Willow Community and the Registered Manager of Hythe View Nursing Home. The Willow Community is a collaborative partnership between Hythe View Nursing Home and Betsy Clara Nursing Home both specialising in complex and specialist nursing placements.

Claire began her career in health and social care in 2009 and has since developed extensive experience across a range of senior, operational and specialist roles. These include Registered Manager, Quality Assurance Manager, Area Manager for South Essex, Trusted Assessor and Discharge Lead, working across Kent and Essex hospitals. This experience provided Claire with a comprehensive understanding of service delivery, quality governance, financial sustainability and system wide working across health and social care.

Claire has held registration with the Care Quality Commission (CQC) since 2017 and has successfully led services through inspections, improving, achieving and sustaining regulatory compliance across all key areas.

Claire is also trained as an Infection Prevention and Control (IPC) Link Practitioner, providing a direct link between the services she leads and NHS IPC governance frameworks. This role supports best practice in infection prevention, strengthens clinical oversight and ensures alignment with national guidance to protect residents, staff and visiting professionals. Claire has also co chaired the Skills for Care, Registered Manager Network.

Currently, Claire is undertaking a Master’s Degree in Strategic Management and Leadership in Healthcare with plans to complete a further Master’s Degree in Adult Social Care, alongside a Doctorate in Strategic Management and Leadership in Healthcare. She is deeply committed to continuous professional development and evidence based leadership.

Above all, Claire champions a culture of kindness, support and collaboration, ensuring teams feel valued and empowered to deliver safe, compassionate and high quality care to every individual and family they support.

Isabel Nyirenda is an experienced and highly respected care home leader and Registered General Nurse (RGN), with more than 20 years of experience in health and social care.

Throughout her career, Isabel has held senior leadership roles including Home Manager, Regional Manager and Operations Manager, overseeing both individual homes and multi-site services. She is passionate about delivering high-quality, person-centred care and creating warm, supportive environments where residents feel safe, valued and truly at home.

Known for her hands-on and compassionate leadership style, Isabel works closely with residents, families and care teams to maintain exceptional standards of care, dignity and wellbeing. Her achievements include leading homes through successful improvement programmes, strengthening workforce stability, commissioning specialist dementia services and securing recognition for excellence in end-of-life care through Gold Standards Framework (GSF) Beacon status.

Alongside her nursing qualification, Isabel holds QCF Level 5 in Leadership and Management, Leadership in Dementia certification, and Train the Trainer qualifications.

At Betsy Clara House, Isabel is committed to ensuring residents receive outstanding care delivered with kindness, professionalism and respect.